Coral Hotels & Resorts


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Central Reservation
800CORAL (26725)




Arrival:
Departure:
Guest / Room:
Rooms:

Guest Satisfaction Survey Form

Thank you for choosing Coral Hotels and Resorts. We value your comments and request you to take a few minutes to share your experience with us. Your suggestions will assist us in providing higher standards of service and facilities.
Stayed at *
Name *
Date of Stay
Room No
Nationality
Phone *
Email*
   

YOU WERE ON  
Business Leisure Meeting/Conference Airline Crew

HOW WAS YOUR RESERVATION MADE?
Central Reservation Office Travel Agent Company/Hotel Website
Other Website [please specify] Direct with Hotel Other [please specify]
       

QUALITY CONTROL
Please advise us on the following:
Yes
No
 
     
Was your reservation accurate?
 
Was your baggage handled efficiently?
 
Was your wake-up call on time?
 
Was your accommodation clean & fresh?
 
Were all items in working order?
 
Was your bill accurate?
 
Did the staff appear working as a team?
 
Would you recommend this hotel to a friend?
 
       

YOUR SUMMARY
Please score the following from 1 to 10 (10 = highest score):
1
2
3
4
5
6
7
8
9
10
Comfort in your room
Staff helpfulness
Staff product knowledge
Overall presentation of hotel
Overall quality of stay
         

SERVICE STANDARDS
Please rate the quality of the service you experienced in each area:
Excellent
Good
Could Improve
Reservations
Concierge
Front Desk
Telephone Operator
Housekeeping
       
Food and Beverage
     
Name of Outlet Visited:  
Quality of Cuisine
Quality of Service
       
Conference & Banquets
     
Quality of Cuisine
Quality of Service
       
Health Club / Spa
     
Cleanliness
Quality of Service
Ambiance
       

COMMENTS  
What was the best part of your experience in the hotel?
How can we improve?
Do you have any other comments?
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